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Liverpool is facing an exciting and yet challenging opportunity. With more visitors being attracted to the city for leisure, business and conference purposes than ever before, tourism and other related businesses are experiencing a significant demand for suitably skilled staff. 

To ensure that Liverpool residents are able to maximise these employment opportunities requires a closer match between employer needs and the skill needs of people from local neighbourhoods.

The Academy of Excellence in Customer Care is a service available to you, at no direct cost, to support you in enhancing the employability of those who are seeking to access the career opportunities available.