Learning library

The Academy can provide you with a selection of customer care learning materials to suit your needs, or give you recommendations of where to access materials. This service is free of charge.

The library is in 3 sections, click below to view resources.

  1. Books (MS Word [61.5Kb]. Download time 14 seconds based on a 56k modem. Will open a new browser window.)
  2. Training Manuals (MS Word [66.5Kb]. Download time 15 seconds based on a 56k modem. Will open a new browser window.)
  3. Videos, DVDs & CD Roms (MS Word [68Kb]. Download time 15 seconds based on a 56k modem. Will open a new browser window.)  
  4. Equipment (MS Word [39Kb]. Download time 9 seconds based on a 56k modem. Will open a new browser window.)  

If you want to borrow any of the resources listed or have any suggestions on materials to be included in the library please contact us.