Contact us

The Academy
Excellence in Customer Care
1st Floor, Liverpool Business Centre
1 Old Hall Street
Liverpool L3 9HH

Telephone: 0151 233 5434
Facsimile: 0151 233 5332
academyofexcellence@liverpool.gov.uk

The Right Person to Contact:

Academy Project Manager
Michael Mercer
Telephone: 0151 233 4699
Email: mike.mercer@liverpool.gov.uk
Responsible for the strategic development of the project and for developing opportunities with key city centre initiatives and developments

Customer Care Consultant
Mike Meaney
Providing a consultancy service to city centre retail, hotel and leisure & tourism organisations, to enable them to meet their customer service training needs.

Training Consultants
Joyce Thomas and Cheryl Moorhead
Supporting community and learning organisations to provide their clients with the opportunity to develop their skills through the Professional Customer Care Programme.

Administration Support
Philip Carter